Nothing booked without approval
Every hotel, flight and activity is shown with its seller, price and conditions before we book.
Service hours
Your specialist’s hours and how fast they reply are confirmed in your proposal, in your trip’s time zone.
Changes and cancellations
Supplier rules apply to each booking and are shown in your proposal. We coordinate changes for you within your package.
Refunds of the service fee
The refund terms of the service fee are stated in your proposal, before you pay anything.
Third-party providers
Bookings are made with airlines, hotels and local operators. Their terms appear on every confirmation.
Your data
Shared only with the suppliers needed for your bookings. Payment cards are handled by the payment provider, never stored by us.